Returns & Exchanges
At Sucrerie, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, we offer easy returns within 30 days of delivery. Please ensure items are in their original packaging and lightly used or unopened to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original box with all protective inserts to ensure they arrive back at our studio safely.
Attach the Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our quality team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing