Frequently Asked Questions
Everything you need to know about your beauty routine with Sucrerie.
Are Sucrerie products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested and crafted with gentle, natural ingredients specifically designed to be safe for all skin types, including sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange, provided it is at least 50% full.
Are your products cruelty-free and vegan?
Absolutely. Sucrerie is committed to ethical beauty; we never test on animals, and our entire product line is 100% vegan-friendly.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.